Customer Service Survey

We are responsible for addressing your concerns by providing pre-move information and an accurate estimate of your moving costs (if you required same). Please indicate how well we performed in each of the following areas and thank you for allowing us to be of service to you.


Sales & Consultation

The person who visited with you in your home or arranged your move over the telephone.
1. Arrived on time?
  Very Satisfied Satisfied Dissatisfied Not Applicable

2. Explained moving services available?
  Very Satisfied Satisfied Dissatisfied Not Applicable

3. Explained moving charges?
  Very Satisfied Satisfied Dissatisfied Not Applicable

4. Treated you as a valued customer?
  Very Satisfied Satisfied Dissatisfied Not Applicable


Move Coordinator

The person in our office who managed the details of your move.

1. Ability of move coordinator?
  Very Satisfied Satisfied Dissatisfied Not Applicable

2. Answered your questions thoroughly?
  Very Satisfied Satisfied Dissatisfied Not Applicable

3. Treated you as a valued customer?
  Very Satisfied Satisfied Dissatisfied Not Applicable


Packing Crew

1. Arrived on time?
  Very Satisfied Satisfied Dissatisfied Not Applicable

2. Packed your belongings with care?
  Very Satisfied Satisfied Dissatisfied Not Applicable

3. Treated you as a valued customer?
  Very Satisfied Satisfied Dissatisfied Not Applicable


Moving Crew

1. Arrived on time?
  Very Satisfied Satisfied Dissatisfied Not Applicable

2. Protected your residences?
  Very Satisfied Satisfied Dissatisfied Not Applicable

3. Handled your belongings with care?
  Very Satisfied Satisfied Dissatisfied Not Applicable

4. Placed your furniture and boxes in the right rooms?
  Very Satisfied Satisfied Dissatisfied Not Applicable

5. Treated you as a valued customer?
  Very Satisfied Satisfied Dissatisfied Not Applicable


How Did You Find Us?

How was our company brought to your attention?
  Yellow Pages
Internet
Newspaper
Referral
Received Sales Literature
Other


Why Did You Choose Jack Treier?

Please check the reason(s) you chose Jack Treier, Inc. for your moving needs.
  Services Available
Availability of Dates
Previous Experience with Jack Treier, Inc.
Reputation
Price
Other


Would You Recommend Us?

In recommending Jack Treier, Inc. to a friend, relative or associate, would you say you...
  Would Definitely Recommend
Would Recommend
Might or Might Not Recommend
Would Not Recommend
Would Definitely Not Recommend

Is there someone specifically whom you think should be recognized for their performance?
If so, please indicate their name and position (as best as you can recall) and what did they
do to deserve special recognition.


How could we improve upon the service you received during your recent move?




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Copyright 2006 Jack Treier Moving & Storage, Inc.
Jack Treier is an agent for United Van Lines
ICC # MC-67234 • USDOT # 077949