Much of our business is repeat business, both from individuals and from corporations, so it is very important to us that we get your feedback on how we handled your move…let us know what we did right and if we need to improve in any areas. We won't know if you don't tell us! So, please fill out the following survey form. Thanks!

Sales and Consultation
1.	Consultation on moving needs:
				excellent		good		fair		poor
2.	Explanation of moving services:
				excellent		good		fair		poor
3.	Explanation of moving charges:
				excellent		good		fair		poor
4.	Appearance/attitude of sales consultant:
				excellent		good		fair		poor
Communications
5.	Providing of sufficient & meaningful pre-move information:
				excellent		good		fair		poor
6.	Customer Service Coordinator was helpful & responsive:
	a.	before the move:		excellent		good		fair		poor
	b.	during the move:		excellent		good		fair		poor
7.	Professionalism/apparent competence of the surveyor:
				excellent		good		fair		poor
Packers
8.	Packers arrived:
		within 1/2 hr of appt time				within 1 hr of appt time
		within 1 1/2 hrs of appt time				over 2 hrs of appt time
9.	Packers adherance to the agreed completion schedule:
				excellent		good		fair		poor
10.	Packers courtesies/attitude:
				excellent		good		fair		poor
11.	Professionalism of packing:
				excellent		good		fair		poor
12.	Use of the proper and adequate materials:
				excellent		good		fair		poor
Drivers
13.	At pick up, drivers arrived:
		within 1/2 hr of appt time				within 1 hr of appt time
		within 1 1/2 hrs of appt time				over 2 hrs of appt time
14.	At delivery:
		within 1/2 hr of appt time				within 1 hr of appt time
		within 1 1/2 hrs of appt time				over 2 hrs of appt time
15.	Appearance/attitude of driver:
	a.	at pickup:		excellent		good		fair		poor
	b.	at delivery:		excellent		good		fair		poor
16.	Appearance/attitude/competence of crew:
	a.	at pickup:		excellent		good		fair		poor
	b.	at delivery:		excellent		good		fair		poor
17.	Appearance of the truck (considering weather):
	a.	at pickup:		excellent		good		fair		poor
	b.	at delivery:		excellent		good		fair		poor
18.	Professionalism/apparent competence of the driver:
	a.	at pickup:		excellent		good		fair		poor
	b.	at delivery:		excellent		good		fair		poor
Overall
19.	Are you aware of a claim?
		small to none (under $100)				minor (over $100)
		more than acceptable				substantial
20.	Would you use this carrier again?
				Yes		No
Comments